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We are sure that you will love your purchase from Maison Bontemps but we understand that sometimes there might be something that isn't quite right. Therefore, we accept the return of any purchase for any reason (excluding jewellery, underwear and swimwear). Just follow these 3 easy steps...​

Step 1

Within 14 days of receiving your goods, please email us at to let us know which item(s) you would like to return and the reason for return. We will then send you a returns number. This returns number MUST be marked on the OUTER package before you return the item or your return may not be processed.

PLEASE NOTE - Brand new items are always eligible for a full refund but with our secondhand vintage clothing and designer vintage items we can only offer a credit note. We hope you understand our reasons for this and appreciate your co-operation.

Step 2

You then have 14 days to return the parcel to the address we provide. As you are responsible for the item until it reaches us, we strongly recommend that you use an insured/signed-for service.

Step 3

Once we receive your return and process it, we will email you with the credit note details or confirmation of the refund if applicable. Credit notes are issued in the form of a voucher code to use online to buy anything else from Maison Bontemps and are valid for 6 months. This gives you plenty of flexibility and time to find something else.

Maison Bontemps reserves the right to refuse refunds on any items they believe to have obviously been worn or damaged, or items which are returned to us outside of the above return period. Items must be received back to Maison Bontemps within this timeframe, along with your unique returns number. If not, your return will unfortunately not be processed.

Please note - any items purchased from the Sale section or with a marked down price are non-returnable.

If you have any further questions regarding returns, feel free to contact us and we will be happy to help. 

Please email

With thanks from the Maison Bontemps team.


Website access

It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered as a member.

Use of website

This website may be used for your own private purposes and in accordance with these terms and conditions.


You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.​

Website uptime

All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.


Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.


When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.


We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of the paragraph above.

Links to and from other websites

Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.


Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.


By linking to this website in breach of the previous clause you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.


All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

We do not accept liability for any loss or damage that you suffer as a result of using this website.


Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Registered Address:
Maison Bontemps LTD, 129 Fordwych Road, LONDON, NW2 3NJ, UNITED KINGDOM

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